'Phantom' Phone Call Charge.

[Jim Ford]

[peak4]

Re: 'Phantom' Phone Call Charge.

Make sure you get it reported to VM asap.
Hard to imagine it happening accidentally as billing systems should be pretty much watertight security wise.
Are you on direct cable, fibre or twisted pair copper?

[TimP]

Re: 'Phantom' Phone Call Charge.

What did Virgin say?

Perhaps it’s a portable phone and you left it on the sofa that night ( you can see where I’m going with this...)

[Jim Ford]

Re: 'Phantom' Phone Call Charge.

What did Virgin say? is a portable phone

I've not been back to them.

Perhaps it’s a portable phone and you left it on the sofa that night ( you can see where I’m going with this...)

It is a portable phone, but I'm not sure what you're getting at.

Jim

[Jim Ford]

Re: 'Phantom' Phone Call Charge.

Are you on direct cable, fibre or twisted pair copper?

Fibre.

Jim

[TimP]

Re: 'Phantom' Phone Call Charge.

I've not been back to them.



It is a portable phone, but I'm not sure what you're getting at.

Jim

[Jim Ford]

Re: 'Phantom' Phone Call Charge.

I get it now - I was in a 'slow mood'!

Jim

[TimP]

Re: 'Phantom' Phone Call Charge.

I get it now - I was in a 'slow mood'!

Jim

[Naughty Nigel]

Re: 'Phantom' Phone Call Charge.

Hard to imagine it happening accidentally as billing systems should be pretty much watertight security wise.

You would think so, but database errors do occur from time to time.

The fact that Jim never makes premium rate calls would make it all the more unusual.

There are also ways I believe that scammers can effectively hack other people's phone accounts so they don't have to pay for their own calls.

[peak4]

Re: 'Phantom' Phone Call Charge.

Make sure you get it reported to VM asap.
Hard to imagine it happening accidentally as billing systems should be pretty much watertight security wise.
Are you on direct cable, fibre or twisted pair copper?

Fibre.

Jim

That hopefully precludes a bored engineer with a test telephone on nights in the local exchange, which would be much harder to prove, hence my reason for asking the question without alluding to any particular answer.

I'd bounce it back to Virgin and see what they have to say.