Topaz DeNoise

[djrwhittle]

Hi everyone,

I purchased Topaz a few years ago. Recently it has updated itself to the latest trial version and tries very hard to get me to pay $199 for the upgrade. I don't want the upgrade, I want to be able to use the version I've already paid for. I managed to find out how to reinstate the earlier version and followed their instructions. Result? Nothing works at all now. I don't have access to the new version, which is fair enough as I haven't paid for it, and won't, and the earlier version that I have paid for doesn't work. The shortcut is there, on my desktop, but doesn't do anything. I'm left feeling that Topaz are holding a gun to my head trying to force me to buy what I don't want and have robbed me of what I have paid for and do want .

Has anybody else experienced this and, if so, how did you resolve it?

Regards

Derek

PS. I have contacted Topaz and asked them but no reply as yet.

[Harold Gough]

I was sold the plugins "for life" and can dowload again whenever I like.

Go to https://topazlabs.com/my-account/orders/

On this page:

https://docs.topazlabs.com/sales-account-licensing/your-account

Click on "Access Previous Orders and Invoices"

Then:

"invoices for past topazlabs.com orders"

Log in

Click on "my products" link.

Then select and downoad the required instalment exe

I think I have got this right.

Harold

[djrwhittle]

Thanks Harold, this worked perfectly and I'm now up and running. Not sure I trust Topaz not to do it again though.

Cheers

Derek

[Phill D]

I stopped using Topaz a few years ago when they kept on updating to versions I didn't like as much as the old ones. Lightroom improved at the same time so I went with that. Now Lightroom has started to play the same game with their latest update 🤔 .

[Harold Gough]

I was sold the plugins "for life" and can dowload again whenever I like.

Go to https://topazlabs.com/my-account/orders/

On this page:

https://docs.topazlabs.com/sales-account-licensing/your-account

Click on "Access Previous Orders and Invoices"

Then:

"invoices for past topazlabs.com orders"

Log in

Click on "my products" link.

Then select and downoad the required instalment exe

I think I have got this right.

Harold

[djrwhittle]

Thanks Harold, this worked perfectly and I'm now up and running. Not sure I trust Topaz not to do it again though.

Cheers

Derek

[Wildwood]

Sounds about right for commercial software these days.

One area where Darktable is a bit behind commercial software is in de-noising but you might only notice the difference if pixel peeping, which is a very bad habit.

[Harold Gough]

A decade or two ago I used Noise Ninja, which looked like I had used coarse sandpaper.

Harold

[djrwhittle]

Topaz got back to me with the same information that Harold gave me… but several hours later. Yet another strike for the folks of this forum

[mikero]

I gave up using Topaz denoise a while back - too many artefacts for my liking. I use DxO PureRAW now which to my eyes gives more natural results. I set sharpening to 'soft' - anything more is too much.

Mike