sale of goods

[sapper]

[Graham_of_Rainham]

Re: sale of goods

Have you tried changing the batteries

[sapper]

Re: sale of goods

Have you tried changing the batteries

Not funny

Runs off the mains Graham. Checked everything, fuse, writing ETC. it's just kaput.

[Graham_of_Rainham]

Re: sale of goods

Not funny

Runs off the mains Graham. Checked everything, fuse, writing ETC. it's just kaput.

I too have come to expect things to last, and agree that it's not unreasonable to seek some level of refund for something with such little use.

Is there anywhere else that sells the same thing, eBay perhaps.

[Westy]

[son of sid]

Re: sale of goods

As far as I can recall consumer law dictates that an item should last 6 years in normal use and you are entitled to get the item fixed or replaced, and a refund if this can't be done.

Try consumeractiongroup.co.uk for advice on how to proceed.

Be aware that if the retailer will not refund or replace the unit you will need to go to small claims court to seek redress.

[timboo]

Re: sale of goods

Sale of Goods Act 1979 goods must be as described, of satisfactory quality and fit for purpose.
Fit for purpose means both their everyday purpose, and also any specific purpose that you agreed with the seller (for example, if you specifically asked for a printer that would be compatible with your computer)

Goods sold must also match any sample you were shown in-store, or any description in a brochure.


who is responsible

your goods fail to meet any of the above criteria then you could have a claim under the Sale of Goods Act.
If you want to make a claim under the Sale of Goods Act you have several possible ways of resolving your issue, depending on the circumstances and on what you want done.

are against the retailer – the company that sold you the product – not the manufacturer, and so you must make any claim


However, the Sale of Goods Act doesn’t apply to goods you've bought on hire purchase (HP).
However, even with major purchases or complex items, it’s safest to work on the basis you usually have no more than three to four weeks from when you receive it to reject it.


returning faulty goods

If you buy a product that turns out to be faulty, you can choose to reject it which means you can give it back and get a refund.
But, the law only gives you a reasonable time to do this – what's reasonable depends on the product and how obvious the fault is.
However, even with major purchases or complex items, it’s safest to work on the basis you usually have no more than three to four weeks from when you receive it to reject it.

faulty goods replaced or repaired

You have the right to get faulty goods replaced or repaired if it's too late to reject them. You can ask the retailer to do either, but they can normally choose to do whatever would be cheapest.
Under the Sale of Goods Act, the retailer must either repair or replace faulty goods 'within a reasonable time but without causing significant inconvenience'.
If the seller doesn't do this, you're entitled to claim either:
• a reduction on the purchase price, or
• your money back, minus an amount for the usage you've had of the goods (called recision)
If the retailer refuses to repair the goods, and they won't replace them either, you may have the right to arrange for someone else to repair your item, and then claim compensation from the retailer for the cost of doing this.
You have six years to take a claim to court for faulty goods in England, Wales and Northern Ireland; in Scotland you have five years.

Proving your claim for faulty goods

If your claim under the Sale of Goods Act ends up in court, you may have to prove that the fault was present when you bought the item and not, for example, something which was the result of normal wear and tear.
If your claim is about a problem that arises within six months of buying the product, it's up to the retailer to prove that the goods were of satisfactory quality, fit for purpose, or as described when it sold them.
For example, by showing that the problem was caused by an external factor such as accidental damage.
To get a faulty good repaired or replaced, follow our step-by-step guide.

link for further

http://www.which.co.uk/consumer-righ...e-of-goods-act

quoted from which has been updated since follow the link

I had a microwave which was 2 yrs old in imaculate condition purchased from Currys. All of a sudden it died. I took it back and they sent me a voucher through the post for 2/3 value taking into account the amount of time I owned the lack of use and condition returned. The fact it cost so little to produce is of no bearing on you as consumer. Again read the link as more power has been given to the consumer.
__________________
EM-1 12-40 2.8, 40-150 2.8 1.4 tele con, 60mm 2.8 ....... stop making me buy more Olympus! Yes you, Yikes just the 75 f1.8 to go

[sapper]

Re: sale of goods

Thanks for your replies. I have checked out Sale of Goods act, but in October this year the Consumer Rights act came into force. See here, http://www.which.co.uk/consumer-righ...mer-rights-act.
As it is over 6 months since I bought the item, it is up to me to prove the good were faulty when bought.

I worked for a large retailer for some time in the 90's, and to keep our customers coming back, looked very favouribly on this sort of thing. The customer would have got a voucher at the very least. I remember changing a fridge that had rust marks on the side, 7 years after purchase, and it had been stored in the customers garage. That was one customer that came back to shop with us. I will not be going back to this particular garden centre, and will be contacting Trading Standards. And naming the centre on here, FB, and any other place I can

[SteveJ]

[Naughty Nigel]

Re: sale of goods

As far as I can recall consumer law dictates that an item should last 6 years in normal use and you are entitled to get the item fixed or replaced, and a refund if this can't be done.

Try consumeractiongroup.co.uk for advice on how to proceed.

Be aware that if the retailer will not refund or replace the unit you will need to go to small claims court to seek redress.

[Zuiko]

[Naughty Nigel]

Re: sale of goods

I find it rather ironic that this poor standard of service seems to be so prevalent these days, when we are constantly bombarded for feedback following online purchases and some high street shops (such as Currys) have electronic touch pads at the exit to record the quality of service experienced, whilst others print web site addresses on the till receipt, inviting you to rate the service.

It seems that many organisations expect an "excellent" rating just for completing a routine transaction, but I have news for them. Truly excellent service is when they go beyond normal expectations to help the customer, or resolve a complaint in a manner that leaves the customer not only fully satisfied but also feeling valued and respected.

[sapper]

Re: sale of goods


I am not out to destroy the company Steve. I didn't even expect a full refund or replacement, as I wrote in the OP, a voucher for a tenner would have been enough, and as John, (Zuiko) wrote, I would have shopped there again.
I will write to the company, a private company, expressing my dismay at the level of service. and see what response I get.

[sapper]

Re: sale of goods

I often wonder how much discretion store staff have in these matters. If it is an independent outlet the Owner or Duty Manager could probably give you a replacement at little or no cost, and could return the faulty goods to their supplier for a credit or refund.

After I had been told by the sales person that they could't help me, I asked to see the department manager. A man came and told me the same, not refund, nothing at all.
I then told him that they had lost a customer and went to reception to t=express my dismay and was told that the 'manager' was in fact the owner of the centre.

[Mdb2]