HELP! CISS Ink sytem for Epson Printer

[Westy]

I recently bought a ciss ink system for my printer from cityinkexpress. I went for the more expensive set with Lyson inks. Unfortunately when printing on any type of gloss paper the dark colours are muddy and wont dry, staying like this even days after printing. I have been in touch and they say i must have mixed up the two blacks. I am definitely sure that this was not the case and if the blacks are the wrong way round , it is because the wrong inks were in the wrongly marked bottles. They want me to empty the two blacks and swap them around. Something that I am not willing to do.I also hope it hasn't damaged my printer, as it is new. I have sent for a set of cartridges to replace the ciss and check out the printer before I reply to them again. Do you think I am being unreasonable asking for a refund?

[Invicta]

Re: CISS Ink sytem for Epson Printer

Sounds a very infuriating problem.

Things like "Ink Dry Time" and "Ink Volume" should be set correctly in the paper ICC profiles. When you swapped to gloss paper did you swap the gloss / matt ink in the Epson printer driver? Did you change to using the correct ICC paper / printer profile for your Lyson inks? Last question - sounds daff but I did it wrong once, did you print on the right side of the paper?

If yes to all the above it does sound like something is wrong with the ink.

[Westy]

Re: CISS Ink sytem for Epson Printer

Thanks for the reply .I am afraid yes to all. I believe the two blacks were mixed up in the bottles. I have no inclination to mess with it anymore, I just want it gone.