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Just a quick question. I don't use eBay that often. I bought a lens off a seller on 17th Oct and paid by Paypal same day. I won it with my first bid. Estimated delivery by eBay based on sellers detail was 22-24 Oct. Seller actually didn't despatch lens until 25th Oct by Recorded Delivery. Lens now lost in the quagmire of Royal Mail. Seller says it isn't his responsibility and that I need claim from RM even though he is the transactor. He will not refund transaction. Funnily enough he had a good reputation on eBay - 400 transactions and 99.5% rating but has had both my transaction and another on same day with same problem. I've raised a case with eBay who will wait till 12th Nov. before acting on it. Question is - will I get my money back including P&P?
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Jamie -
Re: eBay Issue - non delivery
My experience with eBay is not good. I bought a laptop PSU that was described as compatible with my laptop by the seller, but it wasn't. The seller refused to refund me and eBay did nothing to support me. They wanted a bureaucratic process where a third party expert to verify my complaint - and this had to be by letter.
Amazon, though, much better. I ordered something from a market place seller via Amazon and it never arrived. Amazon dealt with it and I got my money back quickly and efficiently.
IanFounder and editor of:
Olympus UK E-System User Group (https://www.e-group.uk.net) -
Re: eBay Issue - non delivery
I think that if you pay through Paypal you should be insured. I'd try to claim the money back that way.Comment
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Re: eBay Issue - non delivery
I've had problems returning goods that were faulty.
eBay has a very inflexible system for dealing with problems, and experienced uses can exploit the rules to take advantage eg by delaying tactics.
If you need to return faulty good always use a method that gives proof of delivery, and don't delay.
AlistairJ
alistairj.smugmug.comComment
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Re: eBay Issue - non delivery
Has the sender got the receipt for posting the item. If he has, which proves he sent the lens, then it is not his fault but Royal Mails for losing it. Was the lens sent trackable and was it insured?
I have done a fait bit of buying and selling on eBay and have never had any real problems.
SteveSteve
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Re: eBay Issue - non delivery
I think you'll get your money back in the end from paypal. Keep escalating the claim.
From a sellers point of view you need to wait two or three weeks just in case it turns up. A good seller, though, would then refund you promptly - including postage - and then make his claim from RM.Comment
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Re: eBay Issue - non delivery
But it is not up to the buyer to chase RM it is up to the seller.And the seller should refund.. I think in cases like this you have to wait 28 days before RM will do anything anyway.Originally posted by Wreckdiver View Post
Regards
SteveComment
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Re: eBay Issue - non delivery
I know I shouldn't but this is the response I got to asking for my money back after 17 days since paying for the item
First is my second last email to the seller after he had emailed me the tracking ref and told me it was my problem to track it down
Hi,
I have spoken to Royal Mail today after a 30min wait on the telephone at chargeable rates. They stated they did not know where the consignment was and it was the sender that needed to progress a claim not the receiver. Any claim could not be made until 12th November. It is now two and a half weeks since I paid for this item. I am extremely unhappy with this whole situation and would rather you simply returned the whole ebay fee I have paid you. If you do not think this is acceptable I will raise a dispute with eBay/Paypal.
Jamie
His response
My last and final response
This I should add is a business seller on eBay with approx 400 transactions and a 99.5% rating prior to 17th October. Methinks something smells.JamieComment
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Re: eBay Issue - non delivery
To chase the claim throug hRoyal Fail requires the receipt for posting and details of when where etc, so it can only really be done by the seller. Escalate the claim to a disoute and you should be able to get your money back, ebay very rarely side with the seller, although if he can prove that it was posted by providing the tracking number then it may well end in his favour, or tehre are extremely rare incidents when paypal will cough up for both sides.Comment
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Re: eBay Issue - non delivery
The sender is resposable until the receiver receives the post, if it has been lost in the post then it is up to the sender to sort it out with RM, your only way forward is on this issue is to contact Ebay and Pay Pal, there is a procedure to go through and all you can do is wait, but I am sure you will get your money back.GeoffComment
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Re: eBay Issue - non delivery
Hi Jamie,
To be honest i would wait a week or so, I have had to wait for items to arrive before and sometimes it can take awile. Keep your fingers crossed it may turn up.....
SteveComment
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Re: eBay Issue - non delivery
I've had only good experiences as a buyer and seller on eBay except one, a relatively low value item that was sent recorded but not insured. I had a dispute from the buyer when it was not received but it was my responsibility to refund and then claim. The buyer had no goods and although it was not my fault it was not his either! I claimed against Royal Mail, refunded his money and in five days had a refund from RM of the full buying price plus my postage costs. They have a form you full in with your eBay details for them to check and they sort it out very efficiently.
It is definitely not your problem - the seller has failed to deliver the goods you have paid for. Only he can claim as he posted the items and has the proof of posting not you. That said, my wife sent the documents for selling out house special delivery overnight and they turned up 10 days later so stuff does go missing then reappear.
AndyComment
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Re: eBay Issue - non delivery
I sell a fair bit on Ebay, and the rules are if it doesn't turn up then its the sellers responsibility for tracing and tracking the item.
You've done your part of the deal by paying for the item, it is his responsibility whether the item is insured or not to get that item to you.
Just make sure you deal with all of your messaging through Ebays message system so you have a log of everything that has been said!
I sold a Hexanon lens last week on ebay, the buyer noticed a fault with it which I hadn't noticed, I asked him to send it back to me, I refunded his money and paid him the extra for sending my lens back. My fault for not being a little more vigilant!Comment
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AlistairJ
alistairj.smugmug.comComment
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