Do Wex accept returns if what you ordered doesn't quite fit?!

[slicendice73]

Just wondering whether anyone has returned something to Wex not because it was faulty but because it just wasn't quite what you wanted? I've recently ordered a case and it isn't quite right...no fault of Wex, just one of those things.

I appreciate that they are in no way obliged to accept returns for situations like this, but I just wondered if anyone had any experience of this?

[blackfox]

There really good on there returns policy ,best give customer services a ring and explain they should provide a printable returns label .doubt they will refuse

[BDennis]

I think this should be covered by their 30 day returns policy, I’ve never needed it but details are here

https://www.wexphotovideo.com/help/returns/

Bill

[slicendice73]

Thanks for clarifying...and yes, phoned them up and sorted a return including a prepaid postage label! Really excellent service

[R99C99]

Yes. I ordered a backpack last week and it wasn’t the size I hoped. 30 days no quibble return although the return was at my cost.

[Ray99]

Assuming you've ordered it on-line there is a statuary 14 day, no obligation, no fault, return policy under UK law. Applies to anything retailed on the internet in the UK, a cooling off period.
Accepting returns and giving refunds: the law - GOV.UK