Poor Service

[klian787]

[Ian]

Re: Poor Service

One of the assets of the this site is that we have a kind of hot line with Olympus so I will flag this up with them and see where it goes.

Ian

[klian787]

Re: Poor Service

Hi, Ian

It sickens me having to post information like this and know this can taint the company’s image; I use this site quite regularly to keep up with the latest information and for opinions when purchasing new equipment.

I was happy to accept an apology the first time; credit to Kirsty at OLYMPUS, however twice is not acceptable, if my equipment can come half way around the world from China & Japan in pristine condition, I expect the same from Watford.

Many Thanks: Ian

[Ian]

Re: Poor Service

Have been in touch with Olympus today and I'm 100% sure that your case will be resolved, even if it requires replacing the faulty items.

I'll contact you via email to get things moving.

Ian

[Barr1e]

Re: Poor Service

Klian787 -

I'm pleased I saw this thread as I have just returned home to find a second item which was returned to Olympus for attention.

I was going to start a thread with headlines of Brilliant Service. An item of Anne's was returned in 'as new' condition a few days ago as was mine today.

Sorry you have had problems but it does seem Oly got ours spot on.


So thanks Olympus.

Regards. Barr1e

[gno]

Re: Poor Service

Hi Ian,

You shouldn't need intervention from on high to get this resolved.
To my mind you have a good case under the Sale of Goods Act 1979 and the fit for purpose and of satisfactory quality section alone never mind the damage caused while in their care.


Regards

Gavin

[klian787]

Re: Poor Service

Have been in touch with Olympus today and I'm 100% sure that your case will be resolved, even if it requires replacing the faulty items.

I'll contact you via email to get things moving.

Ian

[photo_owl]

Re: Poor Service

Hi Ian,

You shouldn't need intervention from on high to get this resolved.
To my mind you have a good case under the Sale of Goods Act 1979 and the fit for purpose and of satisfactory quality section alone never mind the damage caused while in their care.


Regards

Gavin

Sorry but that's a completely different issue to the one that has been posted - but in any event that legislation also requires the manufacturer to have failed to resolve the matter to the satisfaction of the consumer before you go to the 'next level'. Here Olympus have only just been advised of the issue, and Ian has chosen to expedite things as well.

I certainly agree it that these things shouldn't happen - if, and when ('cos they do) go wrong it's the quality of the resolution that really differentiates companies. It's a shame Olympus UK (Europe) seem to trip themselves up.

[klian787]

Re: Poor Service

I certainly agree it that these things shouldn't happen - if, and when ('cos they do) go wrong it's the quality of the resolution that really differentiates companies. It's a shame Olympus UK (Europe) seem to trip themselves up.

[gno]

Re: Poor Service

Sorry but that's a completely different issue to the one that has been posted - but in any event that legislation also requires the manufacturer to have failed to resolve the matter to the satisfaction of the consumer before you go to the 'next level'. Here Olympus have only just been advised of the issue, and Ian has chosen to expedite things as well.

Olympus had the opportunity to replace the faulty E-3 in the first place and did nothing about, they returned a repaired camera in a damaged condition.
The camera was not fit for purpose in the first place and should have been replaced not repaired.

[Ian]

Re: Poor Service

Olympus had the opportunity to replace the faulty E-3 in the first place and did nothing about, they returned a repaired camera in a damaged condition.
The camera was not fit for purpose in the first place and should have been replaced not repaired.

I don't think anyone is denying that something went wrong. The main point now is that Olympus is committed to putting things right.

Ian

[photo_owl]

Re: Poor Service

Olympus had the opportunity to replace the faulty E-3 in the first place and did nothing about, they returned a repaired camera in a damaged condition.
The camera was not fit for purpose in the first place and should have been replaced not repaired.

you are talking with a level of comprehension I am afraid I don't have the benefit of.

I see a camera that has been in use for 9 months, not a few days, exhibiting faults that require resolution.

That resolution was not totally satisfactory and resulted in additional elements.

The timeline for this. latter, situation is days and one way or another management have been made aware and, no doubt, we will hear how things get resolved.

If I have misunderstood then no doubt the OP will advise.

[PeterD]

Re: Poor Service

Ian,

As some of you may recall, my E3 became defective (again) and had intermittent faults. I used the usual channels i.e. technical support and then followed this up with a call to Watford. Having described the problems and told them that I would personnally return the E3. I visited Watford, had a meeting with Marcus who took the camera away for checking. The camera had recorded the lock-up failure although this had only occurred several times during one shooting session. I also described the problem with the grip where settings were randomly changing. He came back with a loan E3 and new grip. I told him my main concern was reliability.
I still have the loan camera and it seems that the source of the intermittent failure has now been identified.
Although I have had a number of failures in the year since purchasing the E3 I have found that Olympus have been very good in supporting me when failures have occurred. I have never been without an E3 throughout the troubles.
I am sorry you have experienced the problems that you have but the purpose of this posting is to give you some confidence things are not all black. The 'black box' recording is a major asset within the E3 as it gave certainty to my complaints, I have not been treated at arms length as most manufacturers/suppliers do and I have been given feedback on progress.
I hope, and believe, that you too will get satisfaction.

Good Luck
Peter

[klian787]

Re: Poor Service

Olympus had the opportunity to replace the faulty E-3 in the first place and did nothing about, they returned a repaired camera in a damaged condition.
The camera was not fit for purpose in the first place and should have been replaced not repaired.

[klian787]