End of life of my EIZO 2420 monitor?

[hruissen]

Since November 2018 I use an EIZO ColorEdge CS2420 monitor for processing my photos. Until now I had no problems and calibrating the screen is very easy. Recently I noticed a vague, brown bar at the top and the bottom of the screen (app 1.5 cm) You only notice it when viewing specific photos like black and white or snow photos at full screen. Once you notice it, you cannot ignore it anymore. I use the screen now for 7 years. It was quiet expensive (at least for me; 650 euros) and I wonder now if it is at the end of its lifetime. I do not use the screen every day and when using it, it is just a few hours a day. EIZO said that they can repair it for app. 200 euros but I wonder if it is worth investing it in a 7 years old screen. A new screen is about 620 euros.
Any ideas? Or does anyone know what the lifetime of monitors is.

Thanks
Henk

[Dennis Russ]

I know nothing about the Eizo monitors except they be to pricy so I will never buy one. Over Hyped as far as I can see. I have always used Dell Monitors until I read about the ASUS Pro Art ones. I now have two of them 24" each calibrated them and have never had a problem. Dell for 9 years, ProArt for 3. Have a read of this as it might help you. Worth a read.

https://www.google.com/search?q=got+a+brown+bar+at+top+and+bottom+of+my+eizo+monitor&sca_esv=8e3f949f37700064&source=hp&ei=NQBhaf5s742Fsg-_54XoCg&iflsig=AFdpzrgAAAAAaWEORbQMEaP_Ue_o8d0Ma7kFnBpTGW4N&oq=Got+a+brown+bar+at+top+and+bottom+of+my+Eizo&gs_lp=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&sclient=gws-wiz

[BDennis]

Just a long shot but have you tried a different cable to connect it to the computer or one of the other output ports it probably has? Also connect to another system or try resetting all the monitor settings to factory defaults if possible. It might be worth a check before spending any money on a repair or new monitor.

For the repair cost I'd be tempted to go for a band new monitor if I had the funds unless they can guarantee the repair for a significant amount of time.

As a guide I also have a 24 inch ASUS ProArt monitor similar to Dennis which is nearly 10 years old and it is still fine and I have a 2009 27 iMac I now use as a 2nd monitor and that doesn't show any screen issues either. I'd have hoped a top end EIZO monitor like yours would have lasted at least this long, a bit frustrating. I used EIZO monitors for computer work at a software company a while back and they were very reliable although costly - this was back in CRT days and you needed to do some weight training to move the things!

Bill

[drmarkf]

EIZO give a 5 year warranty with a loan screen with their monitors as long as you don’t buy a grey import, and from personal experience I can confirm they honour it.

I’ve got the same monitor (just under 500 quid from Wex) and at around 4 years of age it developed a magenta discolouration in the peripheries (all around, not just top and bottom). I contacted their U.K. customer service manager by phone as advised by Wex, and after I’d sent him an iPhone snap of the fault he arranged courier collection in a couple of days time - they delivered the loan screen and I gave the courier my screen in the shipping packaging it arrived in. After about a fortnight they confirmed they’d replaced the LED panel and a couple of days later the courier returned to swap out the loaner. No charge.

Of course it would have been better if these screens hadn’t developed issues, but you pays your money and takes your choice. EIZO is widely used by imaging professionals worldwide, and they give a gold standard warranty which is honoured. Doesn’t sound like hype to me.