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(UPDATE) Jacobs Focus on Imaging orders and freebies

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  • (UPDATE) Jacobs Focus on Imaging orders and freebies

    Olympus says that all pre-orders and promotional freebies due from Focus on Imaging earlier this year will be honoured and delivered - eventually. The problem at the moment is that there is general confusion as to whether Jacobs itself will be sending the goods out as it winds down or not. If not, Olympus will step in. If you haven't received anything by the end of the first week of July Olympus suggests you get in touch with them.

    Ian
    Last edited by Ian; 26th June 2012, 01:38 PM.
    Founder and editor of:
    Olympus UK E-System User Group (http://e-group.uk.net)
    Four Thirds User (http://fourthirds-user.com)
    Digital Photography Now (http://dpnow.com)
    Olympus camera, lens, and accessory hire (http://e-group.uk.net/hire)

    Twitter: www.twitter.com/ian_burley
    Flickr: www.flickr.com/photos/dpnow/
    Pinterest: www.pinterest.com/ianburley/
    NEW: My personal BLOG ianburley.com
    sigpic

  • #2
    Re: Jacobs Focus on Imaging orders and freebies

    Originally posted by Ian View Post
    Olympus says that all pre-orders and promotional freebies due from Focus on Imaging earlier this year will be honoured and delivered - eventually. The problem at the moment is that there is general confusion as to whether Jacobs itself will be sending the goods out as it winds down or not. If not, Olympus will step in. If you haven't received anything by the end of the first week of July Olympus suggests you get in touch with them.

    Ian
    Good for Olympus! I can understand them not wanting to rush in if there is still a chance of Jacobs fulfilling their obligations but it's reasurring to know they will step in if necessary.
    John

    "A hundredth of a second here, a hundredth of a second there � even if you put them end to end, they still only add up to one, two, perhaps three seconds, snatched from eternity." ~ Robert Doisneau

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    • #3
      Re: Jacobs Focus on Imaging orders and freebies

      Great new!
      Thanks
      see my blog... http://www.rps.org/my-rps/portfolio
      and flickr page...http://www.flickr.com/photos/brianvickers/

      Comment


      • #4
        Re: Jacobs Focus on Imaging orders and freebies

        Thanks Ian
        Stephen

        E-M5, XZ-1
        Olympus mZ.45, mZ.12-50, mZ.12 Black, FL-36, MAL-1, HLD-6
        Panasonic Lumix G 20/1.7, GX 14-42

        Comment


        • #5
          Re: Jacobs Focus on Imaging orders and freebies

          Good news. Nothing received and July is only a week away.
          PAul

          Comment


          • #6
            Re: Jacobs Focus on Imaging orders and freebies

            I understand that all Jacobs branches have now been closed down, with the Leicester shop remaining open to sell off the remaining stock. The administrators had been trying to sell the chain off to a new owner but have now admitted defeat. Bad news for the employees and anyone with outstanding goods (time to claim on your credit cards perhaps?) but there could be some bargains coming in Leicester.

            Chris
            Chris

            Black OM-D E-M1 MkII, Silver PEN-F, Black Lumix GX7, and too many lenses!

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            • #7
              Re: (UPDATE) Jacobs Focus on Imaging orders and freebies

              Here is an update from Olympus:

              We have tried to get to the bottom of this but as you may imagine they have many things to deal with and a lot of uncertainty.

              We are extremely sorry for the delay in resolving this.

              Please advise:

              Anyone who is having problems getting their case and battery from Jacobs please ask them to contact our Customer support Team with their details

              Customer Service & Support
              Service & Support: 0800 111 4888
              (Mon-Fri 9am to 4pm) Email: [email protected]


              Ian
              Founder and editor of:
              Olympus UK E-System User Group (http://e-group.uk.net)
              Four Thirds User (http://fourthirds-user.com)
              Digital Photography Now (http://dpnow.com)
              Olympus camera, lens, and accessory hire (http://e-group.uk.net/hire)

              Twitter: www.twitter.com/ian_burley
              Flickr: www.flickr.com/photos/dpnow/
              Pinterest: www.pinterest.com/ianburley/
              NEW: My personal BLOG ianburley.com
              sigpic

              Comment


              • #8
                Re: (UPDATE) Jacobs Focus on Imaging orders and freebies

                Thanks Ian. I just called a very helpful gentleman at Olympus who has found me on his 'list' and has promised to fulfil the items as soon as possible. It appears they have ordered in replacement stock to do this rather than waiting for the Jacobs administrators to release the original stock.

                So there may be a little delay, but the main thing is that Olympus have stepped in and are honouring the deal
                Stephen

                E-M5, XZ-1
                Olympus mZ.45, mZ.12-50, mZ.12 Black, FL-36, MAL-1, HLD-6
                Panasonic Lumix G 20/1.7, GX 14-42

                Comment


                • #9
                  Re: (UPDATE) Jacobs Focus on Imaging orders and freebies

                  I phoned Olympus today and Sue confirmed their new stock should be in early July and will be sent out asap....reassuringly I am on their list.
                  Thanks again Ian,
                  see my blog... http://www.rps.org/my-rps/portfolio
                  and flickr page...http://www.flickr.com/photos/brianvickers/

                  Comment


                  • #10
                    Re: (UPDATE) Jacobs Focus on Imaging orders and freebies

                    just had a call from Olympus - they are starting to dispatch the freebies today!
                    see my blog... http://www.rps.org/my-rps/portfolio
                    and flickr page...http://www.flickr.com/photos/brianvickers/

                    Comment


                    • #11
                      Re: (UPDATE) Jacobs Focus on Imaging orders and freebies

                      Freebies received today...nice quality case...not sure how to fit the GS-4 hand grip though....bit of a krypton challenge for me I think.
                      see my blog... http://www.rps.org/my-rps/portfolio
                      and flickr page...http://www.flickr.com/photos/brianvickers/

                      Comment


                      • #12
                        Re: (UPDATE) Jacobs Focus on Imaging orders and freebies

                        fantastic, hope they've got plenty....would be great to get them before my hols next week
                        Stephen

                        E-M5, XZ-1
                        Olympus mZ.45, mZ.12-50, mZ.12 Black, FL-36, MAL-1, HLD-6
                        Panasonic Lumix G 20/1.7, GX 14-42

                        Comment


                        • #13
                          Re: (UPDATE) Jacobs Focus on Imaging orders and freebies

                          Got mine the other day.. Keeping the battery. Anybody want the rest?

                          Comment


                          • #14
                            Re: (UPDATE) Jacobs Focus on Imaging orders and freebies

                            Zanydave

                            Try PeteBoo, He'll probably have the case off you as he missed out when I sold might the other day.

                            Simon

                            Comment


                            • #15
                              Re: (UPDATE) Jacobs Focus on Imaging orders and freebies

                              I had a reply from Jacobs:
                              Dear Mr Maskens,
                              Thank you for you email, all the Olympus orders have been passed back to Olympus and they will supply the products direct to you as soon as they have stock.

                              Regards Carl.
                              Mail Order Dept
                              Cecil Jacobs Ltd

                              But no reply from Olympus to my email querying the same order.
                              PAul

                              Comment

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