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I want to register my new lens and have been trying to access the My Olympus website https://my.olympus-consumer.com/ for a couple of days now but just get the message 'Service is temporary unavailable. We are working to improve MyOLYMPUS Community to offer you better experience. Please come back in a few hours to enjoy it!' is anyone else having problems or is it my end?
Regards
Brian
I get the same when trying to access the MyOlympus website.
It may be worth contacting them by email and advising them of the problem, I had to do this previously as I was unable to request a repair via the website, Olympus support replied to my email very quickly.
...I had to do this previously as I was unable to request a repair via the website, Olympus support replied to my email very quickly...
Even when the website was up I found I could not request a repair. You could get some way in and then not complete the process as the submit button gave an errror.
Most used: EM5i + 12-200mm, In briefcase: E-PM2 + 12-42mmEZ
Film Kit OM4Ti + Vivitar Series 1 (OM fit ) 28-105mm F/2.8-3.8, Sigma III (OM fit) 75-200mm F/2.8-3.5, Vivitar Series 1 (OM fit) 100-500mm, Zuiko 50mm F/1.2
Learn something new every day
I took DavyG advice and contacted Olympus and here was the response:
Good morning Mr. M
Thank you for your e-mail regarding the MyOlympus site, I am sorry to hear of your problems with it. May I please advise that we were rebuilding the site so as to provide even more features than before. I do apologise for any inconvenience this may have caused. MyOlympus is back up and running now, so please log in and register your new PRO lens. Should you require any further assistance, please do not hesitate to contact me. I will be happy to help you.
Kind regards,
Pete Huggan
UK Customer & Technical Support
Unfortunately, it is still not 'up & running' and so I contacted them again and got this response:
Thank you for your reply. I have asked the MyOlympus team to investigate. They could very well still be testing the system so as to iron out any bugs, so for the time being the site may be problematic.
Obviously the bugs are more resistant than they thought!
Regards
Brian
having problems also, cant log in to account, says something to do with symnatec on my laptop running windows 10 and google chrome browser. also my ov3 viewer is affected in that it wont stay open longer than 3seconds unless i can get a photo up before that time. updater is ok though.any help would be appreciated.
Which account are you trying to log into? I think Symantec is connected with Norton antivirus software etc. If you are using Norton try disabling it and then log into whatever account you are trying to log in.
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