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No more parts for E-m5 mk1

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  • #16
    Re: No more parts for E-m5 mk1

    Sad news..
    Cameras: E-M5, E-PM2, OM40, OM4Ti
    Lenses (M.Zuiko Digital): 7-14mm/F2.8, 12-40mm/F2.8, 40-150mm/F2.8+TC1.4x, 12-50mm/F3.5-6.3, 14-42mm/F3.5-5.6 EZ, M.ZD 40-150 F4-5.6 R, 75-300mm/F4.8-6.7 Mk1, 12mm/F2, 17mm/F1.8
    Lenses (OM Zuiko): 50mm/F1.2, 24mm/F2, 35mm/F2.8 shift
    Lenses (OM Fit): Vivitar Series II 28-105mm/F2.8-3.8, Sigma 21-35mm/F3.4-4.2, Sigma 35-70mm/F2.8-4, Sigma 75-200mm/F2.8-3.5, Vivitar Series II 100-500mm/F5.6-8.0, Centon 500mm/F8 Mirror
    Learn something new every day

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    • #17
      Re: No more parts for E-m5 mk1

      Originally posted by Otto View Post
      I thought EU rules specified that products must be supported for a minimum period? Three years is a poor show. I'd better look after mine!
      Yes Richard, it's 10 ( yep TEN ) years "after discontinuation" and not from the launch date so Oly are really falling foul on that EU directive. Makes you wonder if all these EU directives are actually worth a toss


      Simon
      “Sharpness is a bourgeois concept”
      ― Henri Cartier-Bresson

      Comment


      • #18
        Re: No more parts for E-m5 mk1

        That was a bargain, and the turnaround was super quick - just 3 weeks, I'm impressed.
        Steve

        on flickr

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        • #19
          Re: No more parts for E-m5 mk1

          Originally posted by Johnheatingman
          Let's not lose sight of the fact ( as far as I'm aware ) we only have a verbal report from Luton Cameras, stating Olympus are no longer supplying spares for this particular model. Until or unless Olympus provide a written statement to the same effect or a repair is refused by Olympus due to lack of spares, I would reserve judgement.

          I doubt if there is any law which states Olympus are obliged to provide spares to 3rd. party companies but one would think they had a moral duty to supply reputable dealerships as long as parts were freely available.

          It is of course impossible to know what the trading relationship is between an international company such as Olympus and 3rd. party dealerships such as Luton Cameras.

          John

          Hi John,

          Quite true, but my point is in essence directed at the 'EU Directive' which number I cannot remember but came into force in the mid 2000's. It first came to my attention when Kyocera pulled out of camera manufacturing in 2006, there was a lot of dismay at the time and this is when 'said directive' raised its head. Kyocera were obliged to continue to ensure that they or a third party of their choice were able to continue to service and repair all Contax products that were made after the directive came into force for a period of no less than ten years.

          If Olympus or any other manufacturer can no longer do this then it makes you wonder if any of these 'EU Directives' are actually worth anything, and that is my point. I personally believe that the directive has become unrealistic , there are so many third parties used today in the manufacture of all consumer electronics that it is surely impossible to enforce or for that matter expect all parts to be available for more than a few years. I guess this is the cost of the electronic world we now live in.

          If parts are no longer available then perhaps a sensible option would be for Olympus to offer a 'trade-in program' , it's what Leica have done on several of their digital products in recent years where parts have become a problem. They have usually offered their customer a very attractive proposition.

          Simon
          “Sharpness is a bourgeois concept”
          ― Henri Cartier-Bresson

          Comment


          • #20
            Re: No more parts for E-m5 mk1

            Luton Cameras are an Olympus authorised repairer so they certainly should be able to get parts if they are available from Olympus.
            Regards
            Richard

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            • #21
              Re: No more parts for E-m5 mk1

              I think that the EU directive allows for repair or replacement with a similar device, so an EM1 can successfully be "repaired" with an EM1ii and so on...

              One of the big problems for electronics manufacturers is the availability of components, in my contact with the manufacturing side of an electronics company, they would buy a production run of components expecting them to be obsolete by the end of the run, so an allowance had to be made to cover spares as part of the run, the next run of the "same" device would have been re-designed around the next generation of components during the previous production run. Typically this was a 6-9 month cycle! Consumer electronics are very prone to this especially from the Japanese manufacturers, so you see a "new" model produced annually, which is a sort of enforced update from the previous model due to component life cycles.
              Paul

              I didn’t get where I am today....

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              • #22
                Re: No more parts for E-m5 mk1

                Originally posted by Johnheatingman
                Not much hope for my trusty E-620 then !

                John
                Probably not. Downunder they said they can't service the 12-60 SWD lens anymore.
                Ross
                I fiddle with violins (when I'm not fiddling with a camera).
                Flickr: https://www.flickr.com/photos/ross-the-fiddler/
                Cameras: OM-D E-M1 & Mk II, Olympus Stylus 1, OM-D E-M5.
                Lenses: M.ZD7-14mm f2.8 PRO Lens, M.ZD12-40mm f2.8 PRO Lens, M.ZD40-150mm f2.8 PRO Lens, MC-14, MC-20, M.ZD45mm f1.8, M.ZD12-50, M.ZD60 Macro, M.ZD75-300 Mk II, MMF-3, ZD14-54 II, Sigma 150mm F2.8 APO Macro DG HSM.
                Flashes: FL36R X2, FL50R, FL50.
                Software: Capture One Pro 10 (& Olympus Viewer 3).

                Comment


                • #23
                  Regards,
                  Mark

                  ------------------------------
                  http://www.microcontrast.com
                  Too much Oly gear.
                  Panasonic GM5, 12-32, 12-35, 15, 35-100, Laowa 7.5.
                  Assorted legacy lenses, plus a Fuji X70 & a Sony A7S.

                  Comment


                  • #24
                    Re: No more parts for E-m5 mk1

                    Originally posted by Johnheatingman
                    I've just had an E-mail from Luton Cameras Repair Service, confirming that Olympus ceased supplying spare parts for the E-M5 mk1 in June 2017

                    John
                    So Olympus stopped supplying parts to authorised repair shops about 2 years after they stopped selling the camera. That is dreadful. Presumably it's just Oly UK. Makes me think whether Oly kit is worth investing in with that garbage support.

                    Luckily my E-M5's problem was just a loose connector which Luton fixed free of charge, even though the previous repair was out of warranty.
                    John

                    m4/3: E-P2, EM-5, 100-300, 14-42mm 12-50mm, 45mm, panny 14mm. 4/3: 7-14 + Flashes & tripods & stuff

                    "Take nothing but pictures and leave nothing but footprints".

                    Flickr gallery

                    Comment


                    • #25
                      Re: No more parts for E-m5 mk1

                      I had a problem with my mk1's shutter last year.I sent it back to Olympus for repair (I had registered it when purchased in 2012) and about ten days later received an email from them explaining there were no more spares for my particular issue so would I accept a new mk2 as a replacement.Needless to say I am now using a fine mk2.

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                      • #26

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                        • #27
                          Re: No more parts for E-m5 mk1

                          Originally posted by jdal View Post
                          So Olympus stopped supplying parts to authorised repair shops about 2 years after they stopped selling the camera. That is dreadful. Presumably it's just Oly UK. Makes me think whether Oly kit is worth investing in with that garbage support.
                          Well, yes it is an issue of concern, but don't switch to Panasonic because they can't/won't service stuff sold today, as recent threads on here have illustrated.

                          Be careful of frying pans and fires
                          Regards,
                          Mark

                          ------------------------------
                          http://www.microcontrast.com
                          Too much Oly gear.
                          Panasonic GM5, 12-32, 12-35, 15, 35-100, Laowa 7.5.
                          Assorted legacy lenses, plus a Fuji X70 & a Sony A7S.

                          Comment


                          • #28
                            Re: No more parts for E-m5 mk1

                            For you that time, a great deal. But that means that you must use Oly repair, be they cheaper or dearer than a 3rd party authorised repairer. Still, nice to know if I need a new part fort my ancient e-M5 I'll get a nice spanking new mk2, regardless of the cost of that part.

                            This has the wiff of a screw-up.
                            John

                            m4/3: E-P2, EM-5, 100-300, 14-42mm 12-50mm, 45mm, panny 14mm. 4/3: 7-14 + Flashes & tripods & stuff

                            "Take nothing but pictures and leave nothing but footprints".

                            Flickr gallery

                            Comment


                            • #29
                              Re: No more parts for E-m5 mk1

                              Originally posted by johnh View Post
                              I had a problem with my mk1's shutter last year.I sent it back to Olympus for repair (I had registered it when purchased in 2012) and about ten days later received an email from them explaining there were no more spares for my particular issue so would I accept a new mk2 as a replacement.Needless to say I am now using a fine mk2.
                              Would that have been totally new or a refurbished Mk II?
                              Ross
                              I fiddle with violins (when I'm not fiddling with a camera).
                              Flickr: https://www.flickr.com/photos/ross-the-fiddler/
                              Cameras: OM-D E-M1 & Mk II, Olympus Stylus 1, OM-D E-M5.
                              Lenses: M.ZD7-14mm f2.8 PRO Lens, M.ZD12-40mm f2.8 PRO Lens, M.ZD40-150mm f2.8 PRO Lens, MC-14, MC-20, M.ZD45mm f1.8, M.ZD12-50, M.ZD60 Macro, M.ZD75-300 Mk II, MMF-3, ZD14-54 II, Sigma 150mm F2.8 APO Macro DG HSM.
                              Flashes: FL36R X2, FL50R, FL50.
                              Software: Capture One Pro 10 (& Olympus Viewer 3).

                              Comment


                              • #30
                                Re: No more parts for E-m5 mk1

                                Originally posted by johnh View Post
                                I had a problem with my mk1's shutter last year.I sent it back to Olympus for repair (I had registered it when purchased in 2012) and about ten days later received an email from them explaining there were no more spares for my particular issue so would I accept a new mk2 as a replacement.Needless to say I am now using a fine mk2.
                                I think this will become 'the new norm' , Leica have been doing it for quite some time now. It's good to hear that you got a Mk2 for an extremely modest outlay.

                                Simon
                                “Sharpness is a bourgeois concept”
                                ― Henri Cartier-Bresson

                                Comment

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