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  • #61
    Re: Delivery dates...

    Originally posted by photo_owl View Post
    two days ago you started a thread stating that your card had been debited

    then you posted to the thread I responded to with ........


    now



    you haven't said your camera hasn't been dispatched.....we're not mind readers.
    Sorry to get involved, but I think the mix up here is that the info that the camera is on back order is on the thread entitled "It's on its way", and not this one! Hope that helps you both!

    Comment


    • #62
      Re: Delivery dates...

      Originally posted by wellyboot View Post
      Sorry to get involved, but I think the mix up here is that the info that the camera is on back order is on the thread entitled "It's on its way", and not this one! Hope that helps you both!
      Perhaps there should be a new thread entitled "It's NOT on its way".

      Ron

      Comment


      • #63
        Re: Delivery dates...

        Originally posted by Xenon View Post
        You too are missing the point sadly

        Obviously cards are debited before dispatch, but my camera body has not been dispatched!!

        It is on back order.

        Try and read what I said next time before being patronising
        Can we not start personalising this by making mild insults, please?

        The post you are responding to looked perfectly reasonable to me. Yes he maybe overlooked some detail but his point was made in good faith.

        I an understand your frustration and that of some others in a similar situation, but let's keep things sensible.

        Thanks,

        Ian
        Founder and editor of:
        Olympus UK E-System User Group (http://e-group.uk.net)
        Four Thirds User (http://fourthirds-user.com)
        Digital Photography Now (http://dpnow.com)
        Olympus camera, lens, and accessory hire (http://e-group.uk.net/hire)

        Twitter: www.twitter.com/ian_burley
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        • #64
          Re: Delivery dates...

          Originally posted by Xenon View Post
          I too am waiting for a promised phone call.
          Have sat waiting now for 3 hours, and my patience is running thin.
          If I do not have the courtesy of the promised call I too will have to make a decision.
          It is bad business practice.

          As a long time Olympus user I am extrememly disappointed by the total lack of communication...not to go into detail about the mixed messages received from several phone calls to Customer Support!

          The worse aspect is the total lack of consistency from the support personnel.

          OK - an update - chased Olympus as the promised call never came. They said they were just about to call. I have no reason to doubt that so let's assume that is the case.

          The information in the system has not changed so as far as I can tell my camera has not been dispatched. They reiterated the promise to contact me as soon as information changes via phone/email. So the base problem remains of money taken over 3 weeks ago and still no real idea when I shall receive the goods. I have no doubt that the camera will arrive but we are talking a significant cost here and I expect a higher level of service and communication.

          So in terms of fellow sufferers I hope that others have more definite information and progress.

          I have to say that putting aside the highly unsatisfactory situation the people I have spoken to have been pleasant and helpful and seemed genuine so good marks on that front.

          Hec
          I've worked hard to be this grumpy. It hasn't been easy at times but it's worth it.

          Comment


          • #65
            Re: Delivery dates...

            Originally posted by photo_owl View Post
            two days ago you started a thread stating that your card had been debited

            then you posted to the thread I responded to with ........


            now



            you haven't said your camera hasn't been dispatched.....we're not mind readers.
            Another jibe? Mind reading?
            Sounds as if you belong on another, more combative type of forum?

            I hate apologists for large companies...in my opinion they are well able to defend themselves if they need to.

            Well, it is probably all a bit confusing for you, but had you read the other threads on the board, instead of just jumping in and giving a patronising reply, you might have begun to understand what those of us affected have been saying.

            Perhaps in future, rather than leaping in with haughty or patronising comments, adding fuel to the fire of frustration, you could sit back...take a deep breath..and keep out of it??

            Just a suggestion

            Oh...have a great weekend
            Paul

            Comment


            • #66
              Re: Delivery dates...

              Originally posted by Grumpy Hec View Post
              OK - an update - chased Olympus as the promised call never came. They said they were just about to call. I have no reason to doubt that so let's assume that is the case.

              The information in the system has not changed so as far as I can tell my camera has not been dispatched. They reiterated the promise to contact me as soon as information changes via phone/email. So the base problem remains of money taken over 3 weeks ago and still no real idea when I shall receive the goods. I have no doubt that the camera will arrive but we are talking a significant cost here and I expect a higher level of service and communication.

              So in terms of fellow sufferers I hope that others have more definite information and progress.

              I have to say that putting aside the highly unsatisfactory situation the people I have spoken to have been pleasant and helpful and seemed genuine so good marks on that front.

              Hec
              Hi Hec,

              My call did arrive, so kudos to the executive who took the time to contact me.

              Sadly the news is not so bright, but a date has been given, and my order has been prioritised, but is still 2 weeks away...in fact what I had originally expected

              The confusion has been brought about by misinformation from Olympus Support, and this is being addressed I'm told.

              An update to the shop systems to avoid this would be helpful.

              I'm looking forward to seeing how everyone who has been lucky enough to get one early gets on, and to see some of their results.

              In the meantime, I shall enjoy my trusty E-M5
              Paul

              Comment


              • #67
                Re: Delivery dates...

                Originally posted by Olybirder View Post
                Perhaps there should be a new thread entitled "It's NOT on its way".

                Ron
                Lol Love it!
                Paul

                Comment


                • #68
                  Re: Delivery dates...

                  Originally posted by Ian View Post
                  Hi Dave - nice to have you here; incidentally, we try to dissuade people from using the file attachment feature for images; best use the image url insertion button or the free gallery space you get here

                  Also - if you aren't aware you might be able to make some good use of the Dealers Den board (Dave works for London Camera Exchange)

                  Ian
                  Thanks Ian, like the guys on here I am an Olympus fan and user, thanks for the info on uploading images, all noted.

                  Cheers

                  Comment


                  • #69
                    Re: Delivery dates...

                    Dave was playing with "HIS" e-m1 when I picked mine up !

                    Comment


                    • #70
                      Re: Delivery dates...

                      According to that rumour site, Olympus Japan have issued a delay warning for the 12-40 kits due to high demand.
                      Colin
                      "Don't blame me..."

                      Comment


                      • #71
                        Re: Delivery dates...

                        Originally posted by George Dorn View Post
                        According to that rumour site, Olympus Japan have issued a delay warning for the 12-40 kits due to high demand.

                        Sorry George but your link is to a Japanese language site.
                        I think this might be what you were pointing to:

                        http://www.43rumors.com/olympus-issu...part-5-review/

                        A Google translation of the Japanese web page looks like this:

                        October 4 2013
                        Notice of going to send the E-M1 12-40mmF2.8 lens kit


                        Regarding the Company plans to launch on 19 October 2013 in the "OM-D E-M1 12-40mmF2.8 lens kit", it has received the reservation more than expected, released initially after sufficient quantity that you can not afford is expected, there is a case to have time to deliver.
                        I apologize from the bottom of my heart that We apologize for any inconvenience to our customers and have you wait.



                        Doesn't say who issued the warning or any details on the extent of the delay. I certainly hope that Olympus will be able to fulfil the earliest of the orders placed. I can only hope I'm on that short list having placed my order on 12th September.
                        I must admit to feeling a bit miffed now about the fact that my payment in full was taken on 30th September. Fortunately I have only been charged for one order despite my original cancelled order still showing in my account.
                        When I did contact Olympus support they were very friendly and helpful and they did say they work Monday to Friday. So we won't be getting anything from them over the weekend.

                        What I do find sad is for Olympus to be so overwhelmed with orders to the point where demand has outstripped supply they have seriously misjudged their popularity in the market and what people are prepared to pay for.

                        So the deadline to watch for the 12-40 kit release is now 19th October.
                        Happy days!

                        Steve
                        See some of my pictures at: http://www.flickr.com/photos/tagbartok/

                        https://picasaweb.google.com/tagbartok/


                        This is to remind myself that I'm sitting indoors instead of out there taking photos!

                        Comment


                        • #72
                          Re: Delivery dates...

                          I followed the link posted and read through the recent comments and one customer posted the following.... Yikes! (hope it's not the same for the UK)
                          "...
                          For comparison’s sake, I ordered an E-M1, 12-40mm lens, and battery grip about an hour after Amazon U.S. started allowing pre-orders last month. Today I received an email with these expected delivery dates:E-M1 body — 18-22 OctoberHLD-7 battery grip — 21-25 November12-40mm lens — 12-16 December... "

                          Comment


                          • #73
                            Re: Delivery dates...

                            In a moment of inspiration I thought to check the Jessops website and spotted that they were showing the EM-1 as in stock for home delivery

                            A quick call confirmed that they did indeed have 2 in stock (12-50 kits) so I have now cancelled my pre-order with WEX and expect delivery of my EM-1 on this Tuesday

                            If the rest of the service is as good as their phone ordering service - kudos to Jessops. I always liked dealing with them before they went bust and the new set-up seems pretty responsive

                            Comment


                            • #74
                              Re: Delivery dates...

                              My installation of Chrome translates it into some semblance of English, by itself, sorry!
                              Colin
                              "Don't blame me..."

                              Comment


                              • #75
                                Re: Delivery dates...

                                No problem Colin. If you hadn't posted the link I wouldn't have checked it out.
                                Cheers,
                                Steve
                                See some of my pictures at: http://www.flickr.com/photos/tagbartok/

                                https://picasaweb.google.com/tagbartok/


                                This is to remind myself that I'm sitting indoors instead of out there taking photos!

                                Comment

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